Our Mission & Values
What makes us right for you?
We strive to deliver a high standard of care, and to us, great care and support is defined by empathy, openness, trust, collaboration, and experience. Our core values are loyalty, client focus, community, and accountability. We pride ourselves on open, honest communication and are passionate about identifying the individual needs of every person and meeting each individual's unique needs with our team of carers.
- Loyalty - Always demonstrating loyalty and reliability to our clients, team support, and aligning to company values.
- Client Focus - Always providing dignity, compassion, and empowerment to every client, every time.
- Community - Supporting the community by being trustworthy, adaptable, and humble.
- Accountability - Providing honesty, equality, and authenticity in the care we deliver.
We are constantly striving to improve and find innovative solutions to allow high-quality care to be accessible when it's most needed.
We believe that providing the best support means building the best team and providing a safe, caring environment that allows people to thrive. With a team of passionate locals embodying our core values, we have a rich team culture and have built a supportive environment for our team, which allows us to offer you the highest quality of care. We encourage and facilitate professional development to ensure our team has the opportunity to grow their skills and ensure their skills are relevant and to the highest standard.
Our Beginnings
From little things, big things grow
We're a family business; always have been, always will be.
Jessie May's came from humble beginnings, with founder & Director Jess creating JMSS as a way to support her young family by providing domestic and commercial cleans. Her high standards attracted rapid growth, and she was soon fortunate enough to be in a position to offer cleaning services to NDIS, TAC, and Workcover participants. In cleaning for these clients, Jess quickly realised the need for quality, personalised support for these participants, and Jessie May's evolved to include support services.
Fast forward a decade, and here we are today, proudly supporting hundreds of people, connected and collaborating alongside many similar organisations to deliver care within the community and providing employment to nearly 50 locals.
Meet the Jessie May Family
Our team comes from all walks of life and holds a vast array of personal and professional experience, which enables us as a team to provide an empathetic, practical approach to your care needs.
Jessica Jarvis - Managing Director
Jess has lived in the Gippsland region most of her life and is raising her family in this beautiful part of the world. Jess is very passionate about connection and support within our local community.
Having been in the business management sector for over a decade now, Jess has successfully built Jessie Mays from the ground up: transforming her cleaning service business model when she recognised the need for further in-home assistance within our community, allowing us to grow into who we are today. With the holistic vision of support services, the creation of Jessie Mays Support Solutions came about, and we are now providing in-home services such as domestic assistance, personal care, respite, disability care, aged care, community access and social connection for a large group of vulnerable people within the NDIS and Aged Care sectors, with continuous expansion into other areas of support and geographic distribution across Gippsland.
Jess has always had a passion for helping those in need and is driven to create an environment that acknowledges and accepts diversity within our workforce and community. She holds the JMSS values to a high standard, and they are close to her heart.
In Jess’s capacity as the Managing Director of JMSS, she actively works to cultivate an environment of inclusion and equality throughout our team of corporate and support staff and engages within the community support sector to form collaborative connections in Gippsland.
Jess’s role is to oversee the overall company operations and business strategies by working closely with the management team on development, improvement, and day-to-day activities. Jess remains approachable and accessible to all her staff and is actively involved in resolution processes at all levels..
Donna Smith
Donna comes from an extensive management background and joins the team in 2022. Donna was seeking work-life balance with a young family and initially joined the team in an administrative capacity, supporting the CEO. Donna's management skills and effective communication skills were soon realised, and as the company underwent restructuring, Donna stepped up into the operations manager position in early 2024. Donna leads by example and approaches all situations in the workplace with respect and professionalism. Donna's happy and caring nature leads her to be an outstanding listener and a very compassionate leader. Donna’s role encompasses guiding and overseeing the work of the Supports Team, Administration staff, and the wider Support Worker team. Donna ensures all policies and procedures are current, compliant, and implemented and is actively involved in the management of more complex clients.
Brooke Wyatt
Brooke came from a background in pharmacy and joined the team in 2022 as a support worker, working around her young family. Brooke uses her kind and bubbly nature to engage with our clients and actively listens to them to ascertain their needs. Brooke initially stepped up into a maternity leave position in the Supports Office in 2024 and now remains as an integral part of the Supports Team, assisting with rostering, client and coordinator liaison, and support administration. Brooke is always happy to chat, passionate about her work, and very understanding in her nature.
Our Team
There for you when you need us
Our team is unique, just like you!
That's why we hire folks from all walks of life, with all kinds of life experiences. Many have qualifications in mental health, individual support, disability support, aged care, personal care, medication supervision, and more.
By having such a varied team, we can ensure that we have the right worker to fit your needs. And if you don't click with someone as well as you thought you would, don't worry! We will always introduce you to numerous team members; that way, you can choose the people you feel most comfortable having support you!
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I started being supported by Jessie May's Support Solutions in June 2020. With the wonderful help of my Jessie May's workers, they give me the confidence and support to achieve tasks that would be otherwise unthinkable to achieve.
Jennifer
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We started being supported by Jessie May's Support Solutions in July 2020. Since then, we have had a tremendous amount of help and support. They have seen us through surgeries, new diagnoses, and the birth of our premature baby. They have supported our children in a group environment and one on one to assist our children to grow and develop. Having this support, especially through Covid-19 lockdowns has been invaluable. They have helped us with our kids, our plans and our funding. They are a part of our family now, and we always look forward to their visits and support.
Sarah
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I like coming into Jessie May's. I feel comfortable and I have lots of fun and laughs at the Groups. I really love my workers. Everyone is very nice to me and I am very excited and happy to be supported by the lovely staff.
Jayne
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I find Jade absolutely brilliant. I have no issues with Jade. The services I am receiving are brilliant and want to continue services with Jessie Mays. I find Jade very prompt, and I would recommend Jessie Mays to people I know.
Eva
Looking for personalised care from a dedicated team? Call us today on 03 5616 2888 – we're here to help!